Kev Wilson
Director
LinkedIn
Service operations platform · UK · Australia · North America
See every job
Trust every number
Stabilise & scale ops with the Hybrid Vigour framework. Clear the chaos and control your flow.
In production
Built for live operations, not slideware.
From growing service teams to major international TPAs — the drip of reconstructed weeks becomes a path you can name.
16+
Years building live ops software
200+
Organisations on these workflows
UK · AU · NA
Operators, TPAs, insurers, and networks
One path
Intake to paid on the same record
The selling point
The process runs the team.
Service businesses do not stall because people work less. They stall because how work runs lives in heads, inboxes, and spreadsheets. Every extra job then adds chaos instead of capacity.
Blueprint HQ turns how you actually deliver — stages, owners, SLAs, suppliers, and money — into a system every job must follow. The team does not invent the process each morning. The process trains the team.
That is why the path is visible and the picture is shared. An operating system for service delivery.
Delegated control
Volume can grow without the owner being the only person who can “just know.” Accountability sits on the blueprint.
One truth
Operators clear today’s work. Owners see margin, pipeline, and cash. Same job. No waiting for a separate report.
The whole network
Full supply chains such as insurers, TPAs, operators, and suppliers on one permissioned system from intake to paid.
When delivery outgrows the tools
Spreadsheets start a business. They cannot run and integrate with a network of them.
Spreadsheets, inboxes and inconsistent dashboards cannot run a multi-party service operation at scale.
Handoffs disappear
Nobody is sure which stage a job is really at, so SLAs slip and clients chase.
Leadership flies blind
BI and exports lag the field. Decisions wait on numbers nobody fully trusts.
Growth adds chaos
More volume means more people, suppliers, and exceptions — without a single integrated operating system.
If that feels familiar, you need one picture of the job — who owns it, and what is next.
What Blueprint HQ is
An operating system for service delivery.
Blueprint HQ configures how your services actually run — stages, owners, deadlines, documents, and commercial milestones using our hybrid vigour framework — so every job meets the same quality bar.
Your teams, supply chain, and clients work in one place, with permissions that match their role. Automation removes repetitive handoffs. Progressive workflows let you start simple and deepen control as the path holds. Owner Insights puts margin, pipeline, and cash where operators already work.
Automation
Handoffs, reminders, and rules that keep work moving.
Progressive workflows
Blueprints that match how you deliver — then grow with you.
Owner Insights
Leadership numbers on live operational truth.
How it works
Map it. Run it. Lead from it.
We blueprint the real stages, SLAs, and roles your team already runs — then every job follows that path.
1
Map your delivery
We blueprint the real stages, SLAs, and roles your team already runs.
2
Run every job on the blueprint
Diaries, statuses, documents, and financial touchpoints stay on the workflow.
3
Lead with confidence
Operators clear today’s work. Owners see Owner Insights on the same system of record.
How a job runs
The same sequence at every level.
Job, order, and subcontracted order share one path. Extra stages can sit between these milestones. The identity of the path stays intact so operators and owners share one picture
Job → order → subcontracted order. One engine. No shadow spreadsheet for the second workflow.
Supply Chains · Insurer · TPA · Operator · Network
Built for the whole network.
One permissioned operating system from intake to paid — insurer, TPA, operator, and suppliers looking at the same job.
Insurer / client
SLA visibility, portals, stop-order control, audit trail, and MI that matches the field.
TPA / operator
Allocation, diaries, exceptions, financial flow, and the work queue for today.
Supplier / contractor
Accept work, estimate, complete, and get paid — without leaving the job.
Blueprint runs the job across every party, on one record.
2026 experience
Built for how modern operations work.
The surfaces people live in every day — home dashboard, jobs, tracking, and documents — so a serious operations platform feels as clear as it is powerful.
- Cleaner navigation and job context for handlers and managers
- Documents and Data trigger syncing for companion systems
- Activity Insights as the home for personal accountability
- Owner Insights when leadership needs company-wide financial flow
Your work today
Know what to do today — without the noise.
Activity Insights lands people on Your work today: the jobs and orders with open work due now for you or your team. See what matters on each card, clear overdue items, and glance ahead at what is scheduled next.
Workload counts keep today, this week, and overdue visible — so the day starts with priority, not inbox archaeology. Personal queues stay separate from company financial totals on purpose.
Owner Insights
Numbers leadership can act on.
Owner Insights answers the questions owners and executives ask every week — using the same operational data as the field.
Quotes & activity
Intake, quoted, approved, in progress, complete, invoiced, and paid — pipeline and cash on the same path.
Margins
Revenue, costs, and profit as tracked in Blueprint — a fast operational read. Not a replacement for your accountant.
Milestones & pipeline
Value sitting at each milestone — period movement and as-at balances.
Milestone movement
Watch jobs progress through your stages. Spot stalls before clients escalate.
Owner Insights complements finance systems. It is not tax, legal, or accounting advice.
Capabilities
Everything the operation needs — in one system.
Blueprints & SLAs
Encode service levels; track expected vs actual; improve the process, not just the people.
Roles & allocation
Assign internal teams and suppliers with clear acceptance and accountability.
Orders & sub-orders
Run secondary workflows without forking into a shadow spreadsheet.
Documents & audit trail
Files, messages, and history in context — clients and suppliers see what they should.
Estimating to payment
Contingency, Quotes, approvals, invoices, and payments tied to delivery milestones.
Tracking
Traffic-light visibility across jobs and key stages.
Supplier performance
Acceptance, response windows, and milestone visibility across the network.
Portals & permissions
Insurers, operators, suppliers, and clients see only what their role allows.
MI, export & AI analysis
Field-aligned management information — with optional AI analysis to help you stay on track with your targets.
Industries
Built for multi-party service operations.
Same engine. Different blueprints.
Insurance & claims / TPAs
Coordination, compliance pressure, supplier networks, MI that matches the field.
Restoration & property
Intake to completion with subcontractors and client SLAs.
Partner & lead-gen networks
Allocation, response windows, performance visibility.
Growing service businesses
Ready to leave spreadsheet command-and-control behind.
Facilities & field service
Staged SLAs with contractors — the same engine as claims networks.
Integrations
Connect the ecosystem — keep the job in Blueprint.
Task tools and iPaaS connect work. Blueprint runs the job. Integrations sit beside the operating system; they do not replace it.
Already connected
We already integrate with a number of systems — and more are constantly in the pipeline. Fit for your stack is confirmed on the diagnostic.
Category
What Blueprint runs.
The job — intake to paid — with people, time, and money on one path. Task boards and claim files cover a slice.
A job file or an estimate
Intake to paid, every party, one record.
Builder or construction PM
The network — TPA, insurer, and every supplier.
Generic tasks and copilots
SLAs, supplier acceptance, and quotes-to-cash on the job.
A carrier core
Fulfilment across the network; the core stays the core.
Implementation
Phased go-live by blueprint
We configure workflows, train team leads, and phase go-live by blueprint. Suppliers and internal roles see what they need; leadership gets tracking and insights off the same data.
We take on a limited number of clients in each intake window so implementation stays real. Consulting, analysis, and implementation are delivered by Collaborate HQ — the company that owns Blueprint HQ.
Book a diagnosticProduct and delivery
Meet the team.
Combined experience across operations software, compliance, and client delivery — making service businesses scalable without losing control.
Nic Sproul
Director
LinkedIn
Ian Norsworthy
Account / delivery
Mick Norsworthy
Compliance
FAQ
Straight answers
Is Blueprint a project management tool?
It includes project-style collaboration, but it is built as a service operations platform — SLAs, multi-party delivery, and commercial milestones included.
Does Owner Insights replace our accounts package?
No. It gives operational leadership a trusted view of margin, pipeline, and cash inside Blueprint. Your accountant and GL remain authoritative for statutory finance.
Can we start simple?
Yes. Progressive workflows let you begin with a clear blueprint and deepen automation and reporting as the team is ready.
Do you integrate with our claims or supplier systems?
Where scoped, integrations run through BP Connect and related patterns. We confirm fit on the diagnostic — we do not promise unreleased connectors.
Who is it for?
Service teams with real delivery complexity — multiple people, suppliers, and SLAs. Built for a network, not a one-person shop.
Are you Claims Connect, Prime, or Procore?
No. Those products cover a claim file, a builder’s job book, or a construction project. Blueprint is the service operations platform for the whole network — insurer, TPA, operator, and suppliers — from intake to paid.
Do you replace our claims system or Xactimate?
No. Estimating and a carrier core remain what they are. Blueprint ties estimate → approval → invoice → paid to the same job and order, and connects those systems where scoped.
Is there a field / mobile app?
A field app is in use with selected teams. Fit and rollout are confirmed on the diagnostic.
Who owns the software?
Collaborate HQ owns and implements Blueprint HQ. Product depth lives here; company and consulting live there.
Ready to stabilise and run — then grow?
Book a short diagnostic. We map where your operation sits today. That call is optional — the next step if you want a named path. Commercial shape is discussed on the call.
Book a diagnosticUnited Kingdom office
23 London Road, Downham Market, Norfolk, PE38 9BJ
Mon–Fri 9am–5pm GMT
Australia office
Office 201, 175B Stephen Street, Yarraville, VIC, 3013
Mon–Fri 9am–5pm AEST/AEDT